Case Study: Grange Insurance

Grange adjusters carry laptops to customer sites in the field and use two key applications for the bulk of their work: a third-party estimating program from CCC Information Services, Inc. and an inhouse claims application. Adjusters take photographs of the damage to vehicles or property, access the applications via cellular data networks for entering claims information and estimates, then submit the entire claim from the customer site for fastest processing

Before installing Mobility XE, adjusters often had their connections fail in the middle of a session, causing them to lose the work they had entered. They had to re-login to both applications or in some cases, reboot the device entirely. Since Grange wanted adjusters to enter the claims information from the field rather than wait until the end of the day, the resulting frustration and lack of acceptance could potentially defeat the purpose of going mobile. Want more information about business insurance?

After installing Mobility XE, the problems disappeared. Adjusters no longer worry about their connections, are able to focus on the job and transmit claims in real time. In fact, they often complete one claim, start transmitting the data, and then place the running laptop on the car seat while they drive to the next appointment. They have confidence in Mobility XE's ability to enable a complete and successful transfer, regardless of the coverage conditions.